- REFUNDS, RETURNS AND EXCHANGES POLICY
ALL SALES ARE FINAL, there are no refunds, returns, or exchanges for products purchased to include the use of the braid room (located at 2103 N Division Street Spokane WA 99207) purchased from on our Website. All sales are final for braid room to include if a client cancels their appointment. If the braid room is not utilized during the reserved time the Cosmetologist/Stylist will not receive a refund or credit. The only exception is if the products you ordered are different from what was delivered (in size, texture, color etc.), please call or email us immediately and send photographic evidence to confirm we have actually delivered a wrong beauty product. If a beauty product delivered to you is not as described on our Website on the order confirmation page, or damaged in transit during delivery, the customer should keep the product as it is with the original packaging and unopened, so we can confirm it, only then will the exchange will be made. Please ensure that all items are returned in their original packaging with their labels intact.
You may exchange the item for something else, subject to stock availability (excluding any delivery charges).
We will email you when the item has been received and will inform you when the correct item has shipped. This will be within 5-7 days of receipt of the goods.
If you wish to exchange an item, you will have to pay any difference in cost of the item and any additional delivery cost. We will tell you what this is so you can arrange payment.
- CANCELLATION BY US
We reserve the right not to provide goods or services, remove or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights.